Five Tips for Drafting Better Service Level Agreements

Service Level Agreements (SLAs) are crucial in IT procurement for ensuring service quality and accountability. This CAUCUS Conversation provides practical tips for drafting effective SLAs. The presenter will cover key elements to include in SLAs, common pitfalls to avoid, and strategies for ensuring that SLAs align with both client expectations and supplier capabilities. Attendees will leave with actionable insights for enhancing their SLA drafting skills.

HOW YOU’LL BENEFIT

• Learn essential components and best practices for drafting SLAs.

• Identify common mistakes in SLA creation and how to avoid them.

• Develop skills to create SLAs that accurately reflect service expectations and capabilities.

WHO SHOULD ATTEND

This session is valuable for contract managers, procurement professionals, and anyone involved in drafting or negotiating SLAs in the IT industry.