Negotiating Requirements for Successful IT DealsOverview
This Practical, hands-on Negotiation class will help you get the right warranties and remedies into your SOWs that can help customers get full, timely performance of technical requirements for the agreed-to price and avoid expensive and time-consuming litigation or other delays.
You don’t need this class if:
Frequently customer technical requirements are drafted by the vendor to its advantage and to the painful detriment of the Customer. After all, the Vendor usually is the technical expert in its products and services. Even when the SOW includes a well-defined set of technical requirements, there may be no or few Remedies to protect the Customer from Vendor failures. The Customer may be stuck with Vendor excuses and a near meaningless promise to try harder next time.