SLA Lab Results-Based Contracting

Starts:  Mar 26, 2024 11:00 AM (ET)
Ends:  Mar 28, 2024 04:00 PM (ET)

SLA Lab Results-Based Contracting


  • Required results are known to all parties
  • Adequacy of performance is measured
  • Remedies/rewards are provided
  • Customer gets what it contracted for
  • Vendor gets what it contracted for
  • Disputes are avoided


Early in the acquisition process, effective negotiating teams must
agree upon the concept of which contractual approach they will use to drive the deal. ICN’s advanced training course SLA Lab: Results-Based Contracting helps you understand the difference between contracting for resources and contracting for results and shows you how to implement a “results deal”.

This “results versus resources” decision establishes which side of the bargaining table will bear the responsibility for the results you’re expecting from the deal. In a “results deal,” the vendor is responsible, while in a “resource deal,” it’s the customer.


Pricing Information

Registration Price
Full Access - Plus Member $1,200.00
Base Member (Limited) or Nonmembers $1,400.00